The "company" shall be defined as RLS Limousines of the Capital District Inc, its successors, and can also be referred to as "we", "The Shuttle Company", "Royale Shuttle", "Royale", "Royale Limousine". The "customer" is the person or persons paying for and/or using the shuttle services provided by the company, on which all these terms apply, and can also be referred to as "you", "client", "passenger", "booking party".
For the purposes of this section, the term "cancel" shall be defined as either a full cancellation of booked services or a partial reduction of fares and/or luggage. If the customer cancels (or reduces fares or luggage) of their booking more than exactly [7 days 1 minute], from midnight on the day of the service (first trip, for multi-leg bookings), a refund will be given to the customer in exact proportion to the fares and excess luggage cancelled and/or reduced. (i.e Full refund for cancellations and partial refund for partial reductions of fares or luggage). Timing scenario: If the customer’s (first) pickup is scheduled to occur on 8/1/2016 at 1:00 PM EST, the cancellation window will be calculated FROM 8/1/2016 at 12:00 AM EST, and the customer will have until exactly 7/17/2016 at 11:59:00 PM EST to cancel and receive a full refund. Anytime within the [7 days 1 minute] window, as exemplified above, the customer will not receive a refund if they cancel. In addition, if the customer books within the 7-day cancellation period, but more than 48 hours from midnight on the day of service, the customer will have a 24 hour window to cancel or reduce fares and luggage, and receive a full refund, starting at the time of booking. The company reserves the right to award refunds to customers who cancel after this “cancellation cutoff”, at the company’s sole discretion. Moreover, the cutoff time for the customer to cancel, and receive a full, undisputed refund, will be calculated and shown to the customer at the time of booking, in their confirmation page. Once a customer processes a cancellation, whether or not a refund was given to the customer, the company does not guarantee the available capacity of the original booking. For instance, if the customer cancels their booking, and later on they wish to "un-cancel" or "re-book", the company provides no guarantee of capacity to perform the original services, previously cancelled by the customer.
The company is not responsible for errors in scheduled times, inconvenienced or damages resulting from delayed service. The company is not responsible for any left, lost, stolen or damaged items during service.
The time associated with the PICKUP address is the SCHEDULED DEPARTURE time. You are asked to arrive at the pickup location 15 MINUTES BEFORE the scheduled departure from the pickup location. This is especially important if you have a large party and/or child seats to install. Vehicles will not wait past the scheduled departure time. The time associated with the DROPOFF address is the SCHEDULED ARRIVAL time. It is important to note that certain uncontrollable factors could prevent us from arriving on-time at the dropoff location. Most of the time though, we will arrive at the destination ahead of schedule.
We will pick your party up at your arrival terminal. You must contact the company (via phone call) when your entire party is completely through border patrol AND customs (if applicable), and READY to walk outside with your luggage. The driver WILL NOT meet you inside the terminal - This is a curb side pickup service. Once you inform the company you are ready to exit the terminal, we will provide you with a vehicle description, exact location, and estimated time of our arrival to that location. Since there may be other parties requiring pickup, there could be a wait. The company will track your flight to ensure they are in the proximity as you are ready to exit the terminal. It is the intent of the company to depart the airport no later than the scheduled departure time (located on your confirmation). It is your responsibility to ensure you will be able to exit the terminal before the scheduled departure time. For international flights, you must estimate at least 90 minutes to get through border patrol and customs. For domestic flights, at least 45 minutes to de-board and get your luggage. Individual circumstances will vary.
The ‘Booking Contact’ is the person who is responsible for getting their entire party to the pickup destination on-time (30 minutes before confirmed pickup time). The Booking Contact is the primary point of contact for the reservation being made and also the only authorized person that can speak to a reservationist about their booking over the phone, unless permission is expressly given from the Booking Contact. A VALID email address for the Booking Contact MUST be supplied at the time of booking. It is also strongly recommended a valid phone number be given as an alternate form of contact. Failure to provide a valid email address at the time of booking, whether a fictitious email was supplied, or it was incorrectly typed, will result in the customer not receiving critical details about their booking, up until the day before their date of service. The Booking Contact agrees to receive critical and/or transaction messages from the company via email, sent to the Booking Contact email address supplied by the customer at the time of booking. Types of emails that will be sent by the company to the Booking Contact include, but are not limited to: booking confirmation, payment receipts, cancellation confirmation, refund receipts, date of service reminders, customer complaint responses, and requests for feedback about the service. The customer also agrees to receive no more than one email message, after their last date of service for each booking – whereby the company will thank the customer for their business and ask for a brief customer satisfaction survey to be completed.
Children (under the age of 16) must be accompanied: All children under the age of sixteen (16 years old) must be accompanied by at least ONE adult (18 years or older). The adult may be asked to present govenment issued identification to verify their age. A passport, government issued driver's license/ID are acceptable forms of identification. Failure to present vaild identification confirming the age of an accompanying adult may result in refusal of service with no refund given. Fares for children and infants: You are responsible for reading and understanding how children and infants get charged for this shuttle service. If you made a mistake in the interpretation of these policies, and the driver determines at the pickup you failed to purchase an adequate number of tickets, you can be refused service, and a refund will not be given. Please carefully read the applicable situations of how children and infants are charged. Traveling with children (over 2 years old, but less than 16 years old): You will not be allowed to carry your child over 2 years of age on your lap. Full fare must be paid for any child over the age of two years traveling with you. Traveling with the infant (14 days to 2 years old) on your lap: One child over 14 days old and under two (2) years of age, not occupying a seat, may be carried FREE of charge when traveling with an adult (18 years of age or older). One adult may not have more than one infant on their lap. Traveling with the infant (14 days to 2 years old) in car seat: All infants occupying a car seat on the shuttle vehicle are charged at the full fare (per passenger) rate. There is no discount for infant passengers occupying a seat on the shuttle vehicle. Required documention: To board our shuttle bus a birth certificate is required to validate the age of all infants under age two (2 years old). You may be asked to present the birth certificate upon boarding. Digital images of a birth certificate, stored on an electronic device, will be accepted, however the images must be legible. Failure to present an infants birth certificate could result in refusal of service without a refund.
The vehicles used to perform this shuttle service are exempt from child safety seat laws. Furthermore, the company does not require child seats to be used. However, you may, at your discretion, use your own child safety seat for your children and infants. The vehicles are also not required to be equipped with seat belts, and the presence of belts is not strictly guaranteed. Installation of Child Safety Seat: The company’s shuttle vehicles are NOT equipped with any child seat “anchors” typically found in the back seats of passenger cars. Most of the company's Shuttle Vehicles are equipped with seat belts, but they may not meet safety guidelines designated by the manufacturer of your child safety seat.The company’s employees will not be allowed to assist you, in any way, with the installation of your child safety seat. The installation of your child safety seat must be entirely performed by an adult in your accompanying party. The installation of your child safety seat should meet the guidelines of its manufacturer. The company will not be held liable for any damages resulting from improper installation, and/or inadequate anchoring of your child safety seat. If at the time of pickup, you choose not to board the shuttle vehicle because you are unsatisfied with the vehicle’s ability to properly install your child safety seat, a refund will not be provided.
All advertised amenities, and "extra services" outside of the scope of basic shuttle service, are not strictly guaranteed. Moreover, certain amenities are subject to the vehicle used to perform the shuttle service, which is determined daily by the number of bookings received on that day. The "Bathroom on Bus" is only available on the largest coach bus. Movie screenings are currently available on two shuttle vehicles. Carseat and stroller storage has limitations and special proceedures that must be followed in order to guarentee that service. No less than 24 hours before your shuttle service is scheduled, the company will inform you of the vehicle scheduled to pick you up, along with its included amenities. Again, the company maintains the right to change your scheduled vehicle at any time, which could affect the type of amenities available. The company will do their best to inform you when any unplanned vehicle changes occur, up until the very last hour of your scheduled shuttle service. Reasons for any changes in scheduled vehicle may include, but are not limited to: unscheduled maintenance, capacity upgrades and capacity downgrades, and more.
Promotional discounts and incentives, including, but not limited to, "promo codes", can be revoked or changed at any time by the company. Promotional discount credits are applied at time of payment, are are subject to change, up until payment has been received. Promotional discounts are not combinable. If a promotional code has a 'travel between' restriction, you must be traveling between a specific date range to receive the discount, on either the 'Departure Date' or 'Return Date' (if the booking is a round trip).
Each fare has  FREE "Luggage Credits", per way. A Carry-on Bag counts as  Luggage Credit. A Checked Bag counts as  Luggage Credits. An Oversize Bag counts as  Luggage Credits. An Crated Pet counts as  Luggage Credits. A Personal Item counts as  Luggage Credits Each fare can bring ONLY  Personal Item on board. Luggage items in excess of the FREE quantities will be charged to the customer as follows (excess luggage credits consumed in proportion to free luggage credits):  additional Carry-on Bag: +[20%] of a Base Fare.  additional Checked Bag: +[40%] of a Base Fare.  additional Oversized Bag: +[60%] of a Base Fare.  additional Crated Pet: +[40%] of a Base Fare. The “Base Fare”, is the standard ticket price, per seat, per way, before taxes.
No larger than 75 inches. In other words, the bag’s (height + width + depth) may not exceed 75 inches, including handles and wheels. Also, the bag cannot weigh more than 50 lbs.
No larger than 9x14x22 (inches) including handles and wheels and no heavier than 30 pounds. Party members must be physically fit enough to carry bag on bus, and store bag in overhead compartment. The company (driver) will not handle or be responsible for a Carry-on baggage at any time. Note: Depending on the type of vehicle the company decides to use to render services, the customer may not have access to their Carry-on baggage for the duration of the trip - depending on where the driver chooses to store the Carry-on bags should a vehicle without overhead storage be used.
Smaller than a carry-on bag, passenger must be able to store item on lap or under seat for duration of trip. Examples include: purse, briefcase, small backpack, jacket, small tote, diaper bag. Each passenger must maintain control of their personal item at all times. The company (driver) will not handle or be responsible for any Personal Items.
Larger than a Checked Bag, but no larger than 110 inches. In other words, the bag’s (height + width + depth) may not exceed 110 inches, including handles and wheels. Also, the bag cannot weigh more than 70 lbs.
Pets must be crated at all times. No exceptions will be made. ONLY domestic cats and small/medium dogs are allowed. Reptiles, snakes, spiders, fish, large dogs are PROHIBITED. Crate must be designed for travel (secure, solid, sturdy, with handle on top), and must not exceed 75 inches in total [height + width + depth]. A crate this size can fit up to medium sized dogs such as: Beagle, Cocker Spaniel, Dachshund, French Bulldog, King Charles Spaniel, Minature Pinscher, Miniature Schnauzer, Shetland Sheepdog, Welsh Terrier and more. Dog must not weight more than 40 pounds. Large dogs (over 40 pounds), are expressly forbidden. Animals inside a crate that is obviously too small for said animal to stand up and move around, are forbidden. Crated pets are charged  luggage credits (same as a checked bag) per crate, which can be part of the  free credit allotment per fare. Dogs and cats inherantly get stressed out while traveling in a crate. It is the customer's responsibility to understand the risks associated with traviling with pets. The customer agrees that the company is not responsible for any damages incured due to these risks, including, but not limited to animal stress, bumps in the road, or other driving-related events.
It is the booking party’s responsibility to ensure accurate calculation of baggage is submitted at the time of booking, so that proper allocations can be made. The booking party will have up until 12 hours from the date of their service to make adjustments to their luggage numbers, and payment will be due and/or refunded immediately upon submission of adjusted luggage quantities. Also, Additional capacity after time of booking is NOT guaranteed. Quantities of luggage that the customer wishes to reduce, that are in excess of the free allotment, and that have previously generated an additional charge to the customer, will NOT be refunded if adjusted within two weeks from the start date of service.
The STC Fee, otherwise known as “Standard Transportation Charge”, is a service charge that includes: (1) Fuel surcharges (2) Airport fees (3) Tolls (4) Parking fees The STC fee is calculated on the total of the base fare, additional surcharge/discounts, and additional mileage fee. STC is included in the calculation for sales tax when applicable.
If, at the time of pickup, the company (driver) determines the actual quantity of bags that the customer brought is more than the quantity reported by the customer, the customer will have to make additional payment as calculated by the “Excess Luggage Policy” before boarding the vehicle. However, if the vehicle does not have capacity to transport said excess, under-reported luggage, the company must refuse service and no refund will be given to the customer, or the customer must quickly make alternative arrangements to transport the excess luggage before the pickup’s departure time. If customer refuses to make additional payment in accordance with the company’s "Excess Luggage Policy", services will be refused and no refund of booked services will be given to the customer.
Sales tax must be collected when a trip’s origin and destination are in the same state. For example: - If the passenger is picked up in Albany, NY and dropped at JFK in Queens, NY sales tax WILL be charged. - However, if the passenger is picked up in Albany, NY and dropped at Newark International Airport in New Jersey, sales tax WILL NOT be charged, because origin and destination are not in the same state. The rate of sales tax is determined by the county of origin. Sales tax will be collected on the entire subtotal which includes, fare charges, surcharges, additional mileage charge and STC.
The company needs a valid email address to accept a booking and take payment. It is demanded by the company's credit card processing agent (Stripe.com) to store the customer's email address associated with all credit card transactions. The email address provided will NOT be disclosed to any third party, and will not be used for any marketing purposes. The company will NOT send out email "blasts" or any other unsolicited advertisments. Automated notifications will be sent to the provided email address for all transactions concerning your booking, such as, but not limited to: booking confirmation, booking modification, booking cancellation, flight status updates, 7-day trip reminder, 24-hour trip reminder, and other important trip-related notifications.
The company requires at least one vaild mobile phone number at the time of booking. This phone number will be used as a point of contact between the company's driver and the booking party, especially when the company is picking up at a NYC airport - in most cases it may be necessary to communicate your exact location (terminal/gate/entrance) via mobile phone, so our driver can find you. In addition, customer can choose to receive automated SMS notifications from the company, in conjunction with the automated notifications received via email, for any and all relevant booking related events. If the customer does NOT want to receive SMS notifcations, simply select "SMS Notifications OFF" below the Mobile number input field. Additional SMS charges from your phone carrier may apply if you choose to receive SMS notifications from the company. The company will not reimburse the customer any voice, data or SMS expenses incurred while making or receiving phone calls or text messages to the company, or while utilizing the company's mobile applications.
The company can pick up (and/or drop off) the booking party at an address they specify, within the boundaries of Albany County, Schenectady County, Saratoga County and Rensselaer County. This extension of the fixed route occurs AFTER the company has reached the end of the fixed route loop in Albany, and will usually require a smaller vehicle to make the transfer from the fixed route location stop. This service is FREE for addresses up to 10 driving miles away from the fixed route location stop. If the custom address is more than 10 driving miles from the location stop, the company will charge the customer a fixed rate per “calculated driving mile” at time of booking. “Driving miles” are calculated from the fixed route stop (in Albany) to the custom address specified by the customer, at the time of booking, using an embedded driving distance calculator service from Google. This charge is itemized in the confirmation as “Custom Address Mileage”. If actual mileage driven was significantly different (+/- 1 mile), due to the customer’s entry error, the proper adjustment will be made to the customer’s invoice, and the customer hereby explicitly agrees to pay said adjustment (with card on file) if money is owed to the company, or receive a refund if money is due to the customer. The “Custom Address Mileage” charges are assessed on a per booking basis, i.e. they are not multiplied by the number of passengers for the booking, but only charged once for the entire booking party, regardless of number of passengers. At this time, the company does not accept pickups or drop offs to multiple locations in a single booking. If the customer’s party would like to be picked up or dropped off at multiple locations, separate bookings must be made. Pickups: The estimated pickup time at the customer’s address is 30 minutes prior to the fixed route departure time. The company will coordinate specific pickup times with the customer 24 hours prior to the scheduled pickup. Actual pickup times may vary due to traffic or weather conditions. Dropoffs: The company does not guarantee the booking party will arrive to their custom specified address by any particular time, only that the custom dropoff will occur AFTER the bus has reached the end of the fixed route service. THERE MAY BE EXTENSIVE TRAVEL TIME TO A CUSTOM ADDRESS IF MANY BOOKING PARTIES REQUESTED THIS SERVICE ON THE SAME TRIP. Additionally, the company may require the customer to transfer into a different vehicle at any point, to complete the custom address dropoff.