Cancellation

Cancellation


For the purposes of this section, the term "cancel" shall be defined as either a full cancellation of booked services or a partial reduction of fares and/or luggage. If the customer cancels (or reduces fares or luggage) of their booking more than exactly [7 days 1 minute], from midnight on the day of the service (first trip, for multi-leg bookings), a refund will be given to the customer in exact proportion to the fares and excess luggage cancelled and/or reduced. (i.e Full refund for cancellations and partial refund for partial reductions of fares or luggage). Timing scenario: If the customer’s (first) pickup is scheduled to occur on 8/1/2016 at 1:00 PM EST, the cancellation window will be calculated FROM 8/1/2016 at 12:00 AM EST, and the customer will have until exactly 7/17/2016 at 11:59:00 PM EST to cancel and receive a full refund. Anytime within the [7 days 1 minute] window, as exemplified above, the customer will not receive a refund if they cancel. In addition, if the customer books within the 7-day cancellation period, but more than 48 hours from midnight on the day of service, the customer will have a 24 hour window to cancel or reduce fares and luggage, and receive a full refund, starting at the time of booking. The company reserves the right to award refunds to customers who cancel after this “cancellation cutoff”, at the company’s sole discretion. Moreover, the cutoff time for the customer to cancel, and receive a full, undisputed refund, will be calculated and shown to the customer at the time of booking, in their confirmation page. Once a customer processes a cancellation, whether or not a refund was given to the customer, the company does not guarantee the available capacity of the original booking. For instance, if the customer cancels their booking, and later on they wish to "un-cancel" or "re-book", the company provides no guanantee of capacity to perform the original services, previously cancelled by the customer.