Luggage Policy

Luggage Charges


Each fare has [5] FREE "Luggage Credits", per way. A Carry-on Bag counts as [1] Luggage Credit. A Checked Bag counts as [2] Luggage Credits. An Oversize Bag counts as [3] Luggage Credits. An Crated Pet counts as [2] Luggage Credits. A Personal Item counts as [0] Luggage Credits Each fare can bring ONLY [1] Personal Item on board. Luggage items in excess of the FREE quantities will be charged to the customer as follows (excess luggage credits consumed in proportion to free luggage credits): [1] additional Carry-on Bag: +[20%] of a Base Fare. [1] additional Checked Bag: +[40%] of a Base Fare. [1] additional Oversized Bag: +[60%] of a Base Fare. [1] additional Crated Pet: +[40%] of a Base Fare. The “Base Fare”, is the standard ticket price, per seat, per way, before taxes.

Luggage Calculation


It is the booking party’s responsibility to ensure accurate calculation of baggage is submitted at the time of booking, so that proper allocations can be made. The booking party will have up until 12 hours from the date of their service to make adjustments to their luggage numbers, and payment will be due and/or refunded immediately upon submission of adjusted luggage quantities. Also, Additional capacity after time of booking is NOT guaranteed. Quantities of luggage that the customer wishes to reduce, that are in excess of the free allotment, and that have previously generated an additional charge to the customer, will NOT be refunded if adjusted within two weeks from the start date of service.

Personal Item


Smaller than a carry-on bag, passenger must be able to store item on lap or under seat for duration of trip. Examples include: purse, briefcase, small backpack, jacket, small tote, diaper bag. Each passenger must maintain control of their personal item at all times. The company (driver) will not handle or be responsible for any Personal Items.

Carry-on Bag


No larger than 9x14x22 (inches) including handles and wheels and no heavier than 30 pounds. Party members must be physically fit enough to carry bag on bus, and store bag in overhead compartment. The company (driver) will not handle or be responsible for a Carry-on baggage at any time. Note: Depending on the type of vehicle the company decides to use to render services, the customer may not have access to their Carry-on baggage for the duration of the trip - depending on where the driver chooses to store the Carry-on bags should a vehicle without overhead storage be used.

Checked Bag


No larger than 75 inches. In other words, the bag’s (height + width + depth) may not exceed 75 inches, including handles and wheels. Also, the bag cannot weigh more than 50 lbs.

Oversized Bag


Larger than a Checked Bag, but no larger than 110 inches. In other words, the bag’s (height + width + depth) may not exceed 110 inches, including handles and wheels. Also, the bag cannot weigh more than 70 lbs.

Reporting of Luggage


If, at the time of pickup, the company (driver) determines the actual quantity of bags that the customer brought is more than the quantity reported by the customer, the customer will have to make additional payment as calculated by the “Excess Luggage Policy” before boarding the vehicle. However, if the vehicle does not have capacity to transport said excess, under-reported luggage, the company must refuse service and no refund will be given to the customer, or the customer must quickly make alternative arrangements to transport the excess luggage before the pickup’s departure time. If customer refuses to make additional payment in accordance with the company’s "Excess Luggage Policy", services will be refused and no refund of booked services will be given to the customer.